Level Up Casino Terms & Conditions

These Terms & Conditions explain the rules that apply when you access or use Level Up Casino. Please read them carefully before creating an account, depositing funds or playing any games. By using the website, you acknowledge that you have read, understood and agreed to these terms.

Level Up Casino operates under two gaming licences: one issued by the Autonomous Organisation of Financial Affairs of Comoros (AOFA), licence ALSI-202508056-FI2, and one issued by the Tobique Gaming Commission, licence number 0000002.

1. General terms and eligibility

These Terms & Conditions apply to your use of the Level Up Casino website, associated services, games, promotions and account features. They should be read together with any additional terms displayed on relevant pages, including game rules, promotional terms, privacy information and responsible gambling guidance. If there is a conflict between these terms and specific terms for a product or promotion, the specific terms may apply to that product or promotion to the extent of the conflict.

You must only use Level Up Casino where online gambling is lawful for you. You are responsible for checking the laws that apply in your location and for complying with them. Access to the website does not mean that the services are available or permitted in every jurisdiction. Level Up Casino may restrict access to some services, games or features where required by law, regulation, technical limitations or internal controls.

You must be of the legal gambling age in your jurisdiction to use the services. You must not use the website if you are underage, self-excluded, subject to a gambling restriction that prevents your participation, or otherwise prohibited from gambling. Level Up Casino may request information to verify your age, identity, location and eligibility before allowing access to an account or particular services.

You must provide accurate, current and complete information when registering or using the website.
You must update your information if it changes or becomes inaccurate.
You may only create and use an account for yourself, unless expressly permitted otherwise.
You must not allow another person to access or use your account.
You must not use the website for unlawful activity, fraud, money laundering or any other improper purpose.
You must not use automated systems, bots, scripts or other tools to interfere with the website or games.

2. Accounts, verification and funds

An account may be required to access some or all Level Up Casino services. You are responsible for keeping your login details confidential and for all activity carried out through your account. If you believe that your login details have been lost, disclosed or used without permission, you should stop using the account and follow the available support or security process as soon as possible.

Level Up Casino may carry out identity, age, address, payment method, source-of-funds or other compliance checks. You agree to provide documents or information that are reasonably required for these checks. Until verification is completed, access to an account, deposits, withdrawals, promotions or games may be delayed, limited or suspended. Information supplied for verification must be genuine, legible and consistent with the details held on the account.

You may only use payment methods that belong to you or that you are authorised to use. Payments may be subject to processing checks, transaction limits, provider requirements and applicable law. Level Up Casino may refuse, reverse, hold or investigate a transaction where it reasonably believes that the transaction is unauthorised, suspicious, incorrect or connected with a breach of these terms.

You should check all transaction details before confirming a deposit or withdrawal. Once a transaction has been submitted, cancellation may not always be possible. Bank, card, payment provider or currency conversion fees may apply according to the relevant provider's terms. You are responsible for any taxes or reporting obligations that apply to you in connection with gambling activity or winnings.

Funds credited to an account are intended for lawful use on the website. You must not deposit money obtained through unlawful activity or use the account as a banking, transfer or payment service for another person. Where required, Level Up Casino may return funds, restrict an account or take other appropriate action after completing relevant checks.

3. Games, promotions and account restrictions

Games are provided for entertainment and involve risk. Outcomes are determined by the applicable game rules and, where relevant, randomised systems. You accept that game results shown or recorded by the website will generally be treated as final, subject to investigation of a clear technical error or other issue requiring correction. You should review the rules displayed for each game before playing.

Any promotion, offer, reward or bonus is subject to its own terms. Those terms may set out eligibility requirements, time limits, contribution rules, wagering or playthrough requirements, excluded games, maximum values, account restrictions and withdrawal conditions. You should read the applicable promotional terms before accepting an offer. If you do not understand a condition, do not accept the offer until you have obtained clarification through the available support channels.

Level Up Casino may correct obvious errors, cancel an invalid transaction, amend or withdraw an offer where permitted, or withhold a reward where there has been abuse, manipulation, fraud or a breach of promotional terms. A promotion cannot be transferred, sold or exchanged unless the relevant terms expressly allow it.

Level Up Casino may suspend, limit or close an account where it considers this necessary for security, responsible gambling, legal, regulatory or operational reasons. This may include suspected fraud, multiple accounts, misuse of a promotion, inaccurate information, payment concerns, unlawful activity or a breach of these terms. Where appropriate, you may be asked to provide further information before an account decision is made.

If an account is closed or restricted, you must not attempt to avoid that action by opening or using another account. Where an account is closed, any available balance will be handled in accordance with applicable law, verification requirements and the circumstances leading to the closure. Amounts connected with fraud, unlawful conduct or a material breach may be withheld where permitted.

4. Responsible gambling, privacy and legal information

Gambling should remain an enjoyable form of entertainment, not a way to make money or solve financial problems. Only gamble with money you can afford to lose, set personal limits and take regular breaks. Never chase losses, gamble when distressed or borrow money to gamble. If gambling is no longer enjoyable or is affecting your finances, relationships, work or wellbeing, stop and seek support from an appropriate Australian gambling support service or health professional.

Set a budget before you play and keep to it.
Consider setting deposit, spending or session limits where those tools are available.
Do not gamble under the influence of alcohol or drugs.
Use account activity information to review your spending and playing patterns.
Consider taking a break or requesting account restrictions if you are concerned about your gambling.
Contact an independent support service if you need help or someone close to you is affected.

Personal information is handled in accordance with the Level Up Casino Privacy Policy and applicable privacy requirements. Information may be collected and used to provide services, process transactions, verify accounts, prevent fraud, meet legal obligations, improve the website and communicate with you where permitted. You should review the Privacy Policy for information about collection, use, disclosure, storage and your privacy choices.

The website is provided on an availability basis. Level Up Casino will take reasonable steps to maintain the services, but access may be interrupted by maintenance, technical faults, telecommunications problems, security events, third-party failures or circumstances outside reasonable control. You should not rely on the website as a permanent record of information and should keep your own relevant transaction records.

To the extent permitted by law, Level Up Casino is not responsible for loss caused by your failure to protect account credentials, inaccurate information supplied by you, misuse of the website, interruptions outside reasonable control or reliance on information that is incomplete or out of date. Nothing in these terms excludes or limits a right or remedy that cannot lawfully be excluded under Australian law.

Level Up Casino may update these Terms & Conditions from time to time to reflect changes to the services, law, regulation, security or business practices. The updated version will apply from the date stated or, where no date is shown, when it is published on the website. You should review the terms regularly. Continued use of the website after an update means that you accept the revised terms.

If you have a question about these terms, an account issue or responsible gambling options, use the available support or contact features on the website. These terms are intended to operate consistently with applicable Australian law and any mandatory rights or protections that apply to you.