Cookies Policy | Level Up Casino

What are cookies?

Cookies are small text files that a website places on your computer, mobile phone, tablet or other internet-enabled device. They allow the website to recognise your device and remember certain information about your visit. Cookies can help a website work as intended, remember preferences and provide information about how visitors use its pages.

We may also use technologies that perform a similar function, including pixels, tags, web beacons, software development kits, local storage and device-related identifiers. In this policy, we refer to cookies and these similar technologies together as “cookies”, unless the context requires otherwise.

Some cookies are set directly by Level Up Casino. Other cookies may be set by service providers that help us deliver website features, measure performance, maintain security or support communications. These third parties may process information collected through their technologies in accordance with their own privacy notices and contractual obligations.

Session and persistent cookies

Session cookies are temporary. They remain on your device while your browser is open and are generally removed when the browsing session ends. Persistent cookies remain on your device for a longer period or until they expire or are deleted. Their duration can vary depending on their purpose and your browser settings.

How we use cookies

Cookies may be used for several purposes. The particular cookies active on the website may change over time as our services, technology and legal requirements develop. We aim to use cookies in a way that supports a secure and reliable experience for players in Australia.

Strictly necessary cookies: These cookies are needed for core website functions. They may help with page navigation, account access, session management, fraud prevention, security controls and the operation of features you request. The website may not function properly without them.
Functional cookies: These cookies remember choices or settings, such as language, region, display preferences or other selections, so that you do not need to provide them each time you return.
Performance and analytics cookies: These cookies help us understand how visitors use the website. Information may include the pages viewed, links selected, time spent on a page, general browser information and whether an error occurred. This information can help us identify issues and improve usability.
Security and risk cookies: These technologies may help detect unusual activity, protect accounts, reduce fraud and support responsible access to our services. They may be used alongside other security measures and verification processes.
Advertising and measurement cookies: Where used and permitted, these cookies may help measure campaigns, understand visits from advertising channels and make marketing communications more relevant. They may also help limit repeated advertisements or assess whether an advertisement has been effective.
Preference and personalisation cookies: These cookies may help us present content or features in a way that is more relevant to your interests or previous interactions with the website.

Cookies do not normally contain information such as your password in plain text. However, information linked to a cookie may be associated with your device, browser, account or online activity. We treat information collected through cookies in accordance with our Privacy Policy and applicable Australian privacy requirements.

Your cookie choices

When you first visit the website, you may be shown a cookie notice or preference tool. Where required, this tool allows you to accept optional cookies, reject them, or select categories according to your preferences. You can change your choices later through the available cookie settings link or other preference controls on the website.

You can also manage cookies through your internet browser. Most browsers allow you to view stored cookies, delete individual cookies, block cookies from particular websites, block third-party cookies, or prevent cookies from being stored. Browser controls differ, so you should check the help or settings area of the browser you use.

Blocking or deleting cookies may remove saved preferences and may require you to enter information again.
Disabling necessary cookies may prevent parts of the website from working correctly.
Rejecting analytics or advertising cookies should not normally prevent access to basic website content, although some features or experiences may be affected.
Cookie choices may apply only to the browser or device used to make the choice.
If you use more than one browser or device, you may need to manage preferences separately on each one.

Some online advertising and measurement services offer their own controls for managing interest-based advertising. These controls may not remove all advertising, but they can affect how advertising is selected for your browser or device. We cannot guarantee that every third-party tool will remain available or operate in the same way at all times.

Do-not-track signals

Browsers and devices may offer do-not-track or similar privacy signals. Because these signals are implemented differently, the website may not respond to every signal in the same way. We will continue to review relevant technical standards and applicable legal guidance when considering how to handle these settings.

Third-party services and links

The website may include links, content, payment features, identity or age-verification tools, customer support functions, analytics services and other features provided by third parties. These providers may use cookies or similar technologies to deliver their services, maintain security, prevent misuse or measure performance.

Third-party websites and services are governed by their own terms and privacy policies. We do not control the cookies placed by independent third parties on websites that we do not operate. Before using an external service, you should review the information provided by that service if you want to understand how it collects and uses data.

Where a third party processes information on our behalf, we expect that provider to apply appropriate safeguards and use the information only for authorised purposes. Third-party tools may be changed, removed or replaced without notice where this is necessary to improve the website, address security concerns or meet legal and operational requirements.

Gambling-related services

Cookies may support functions associated with account security, player verification, transaction protection, fraud monitoring and responsible gambling controls. These technologies are not a substitute for the checks, procedures or safeguards that may be required when using online gambling services. We may use information from cookies together with other information to protect players, the website and the integrity of our services.

Updates, privacy and contact

We may update this Cookies Policy from time to time to reflect changes to our website, the technologies we use, the services provided by third parties, or applicable legal and regulatory expectations. When we make a material change, we may display a notice on the website or update the date or version information associated with this policy.

The latest version of this policy will be available on this page. Your continued use of the website after an update may indicate that you have read the revised policy. Where consent is required for optional cookies, we will seek consent through the relevant preference tool rather than relying only on continued browsing.

Our Privacy Policy explains more about the types of personal information we collect, the purposes for which we use it, how we may disclose it, how we protect it and the rights or choices that may be available to you. If there is an inconsistency between this Cookies Policy and the Privacy Policy about the handling of personal information, the Privacy Policy will apply to that issue.

If you have a question about this policy, your cookie preferences or the handling of information collected through the website, please use the contact or support channel made available on the Level Up Casino website. For your security, do not include passwords, full payment details or other sensitive information in an ordinary enquiry.

By using the website, you acknowledge that cookies and similar technologies may be used as described in this policy, subject to the choices and controls available to you and any consent requirements that apply.