Privacy Policy | Level Up Casino

Information we may collect

The information handled by an online casino depends on how you use the website and the services available to you. We collect information directly from you when you register, update your account, contact us, complete verification steps, make a deposit, request a withdrawal, use gaming services or otherwise communicate with us. Some information may also be collected automatically when you use the website.

Account and identity information

This may include your name, date of birth, contact details, account login information, address or other information needed to create and manage an account. We may also collect information about your account settings, preferences, responsible gambling choices and communications with customer support.

Verification information

To help confirm identity, age, eligibility and account ownership, we may request verification documents or related information. This can include identification documents, proof of address, information about the source or use of funds, and details needed for anti-fraud or account security checks. Verification requirements may vary depending on the circumstances and the services being used.

Payment and transaction information

We may handle records about deposits, withdrawals, wagers, winnings, account balances, transaction dates and transaction status. Payment providers may process payment card, bank or other payment details on their own systems. We may receive information needed to confirm a payment or manage an account, but payment information may be handled in accordance with the relevant provider's own privacy terms.

Technical, device and usage information

When you visit or use the website, we may collect technical information such as your IP address, browser type, operating system, device identifiers, general location information, referring pages, dates and times of access, and information about how the website is used. We may also record security events, error reports and interaction data to help maintain and improve the website.

How and why information is used

We use personal information only for purposes connected with operating the website, providing services, meeting responsibilities and communicating with players. The purposes may include:

Creating, maintaining and administering your player account.
Processing deposits, withdrawals and other account transactions.
Providing casino services, responding to enquiries and delivering customer support.
Confirming identity, age, account ownership and eligibility to use relevant services.
Detecting, preventing and investigating fraud, money laundering, suspicious activity, cheating, abuse and other security risks.
Monitoring and supporting responsible gambling and account safety measures.
Meeting legal, regulatory, tax, accounting and record-keeping obligations that apply to online gambling services.
Sending service messages about your account, transactions, security, changes to services or important policy updates.
Sending marketing communications where permitted and where you have provided the required consent or otherwise have a lawful basis for receiving them.
Understanding website performance, improving features, testing functionality and resolving technical problems.
Protecting the rights, property, systems and users of Level Up Casino.

Where appropriate, we may use information in an aggregated or de-identified form for reporting, analysis and service improvement. Information is not used for purposes that are incompatible with the reason it was collected unless this is permitted or required by law.

Sharing, security and retention

We may share personal information with service providers and other parties where this is reasonably necessary to operate the website, process transactions, verify accounts, provide support, maintain security or meet legal obligations. These parties may include technology providers, payment and financial service providers, identity and verification services, fraud prevention services, professional advisers and relevant authorities where disclosure is required or permitted.

Service providers may process information on our behalf and may be located in Australia or another country. Where information is handled outside Australia, reasonable steps are taken to support appropriate privacy and security protections. Different providers may have their own privacy policies, and you should review those policies where relevant.

We use reasonable administrative, technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure. These measures may include access controls, authentication procedures, monitoring, secure transmission and restricted staff access. No internet service or electronic storage system can be guaranteed to be completely secure, so players should also protect their passwords, devices and account information.

We keep information for as long as it is reasonably needed for the purposes described in this policy, to manage an account, resolve disputes, protect the website, establish or defend legal claims, and meet business and legal requirements. Some records must be kept for a period required by law even after an account is closed. Once information is no longer required, it may be securely deleted, destroyed or de-identified.

Cookies and similar technologies

Level Up Casino may use cookies and similar technologies to make the website function, remember preferences, maintain sessions, support security, understand website usage and improve content or services. Cookies are small text files or similar data stored on your device by your browser. Some are needed for core website functions, while others help us understand performance or support relevant communications.

You can manage, block or delete cookies through your browser settings. If you disable certain cookies, parts of the website may not work correctly or some features may be unavailable. Browser settings differ, so refer to your browser's help information for instructions. Where applicable, you may also be offered choices about optional cookies or similar technologies when visiting the website.

Your privacy rights and how to contact us

Depending on your circumstances and applicable privacy requirements, you may have rights to ask what personal information we hold about you, request access to that information, ask for inaccurate or incomplete information to be corrected, and request deletion of information that is no longer needed or that we are permitted to remove. You may also be able to object to or restrict certain uses of your information and withdraw consent to marketing communications.

To exercise your data rights, request access, ask for correction or deletion, or withdraw consent to marketing, contact support@level-up-casino.fun. Please provide enough information for us to understand your request and confirm your identity or account ownership where necessary. We may need to ask for additional information before completing a request to help protect your account and prevent unauthorised disclosure.

If you withdraw consent to marketing, this will not affect processing that is required to operate your account, complete transactions, maintain security, carry out verification or meet legal obligations. You can usually unsubscribe from promotional emails by using the relevant link in the message, but service and account communications may still be sent when necessary.

Some requests may be limited where information must be retained, where deletion would affect legal or security obligations, or where another lawful reason applies. If we cannot fully comply with a request, we will aim to explain the reason in general terms. We may update this Privacy Policy from time to time to reflect changes to the website, services, technology or applicable requirements. The updated version will apply from the date it is made available on the website.