Contact Us

Need help with Level Up Casino? Email our support team at support@level-up-casino.fun and include enough information for us to understand your request. We aim to respond usually within 24 hours, although response times may vary depending on the complexity and volume of enquiries.

Level Up Casino operates under two gaming licences: one issued by the Autonomous Organisation of Financial Affairs of Comoros (AOFA), licence ALSI-202508056-FI2, and one issued by the Tobique Gaming Commission, licence number 0000002.

How to get in touch

For assistance, send an email to support@level-up-casino.fun. Email is the best way to provide the details needed to review your question and give you a useful response. Please use the email address linked to your account where possible, particularly when asking about account access, verification or transactions.

You can contact support about matters including:

Account access, profile details and verification questions
Deposits, withdrawals and other payment-related queries
Bonus terms, eligibility and general promotional questions
Technical problems affecting the website or your account
Responsible gambling requests, including help with account controls or taking a break

To help us deal with your message faster, include your account email address or username, a short description of the issue and any relevant dates or transaction details. If the issue is technical or involves a message displayed on screen, attach screenshots where relevant. Do not send your password, full payment card details or other sensitive security information by email.

Please send one clear message for each issue where possible and reply to the existing support email if you need to add information. Our team may ask for further details to confirm your account or investigate a request. For responsible gambling concerns, contact support as soon as you need assistance; support can explain the available options and next steps.