Betting Rules

These Betting Rules explain the general conditions that apply when you use betting products and services provided by Level Up Casino. Please read them carefully before opening an account, depositing funds or placing a bet. By using the website, you confirm that you understand and accept these rules, together with any applicable Terms and Conditions, privacy information and responsible gambling guidance.

Level Up Casino operates under two gaming licences: one issued by the Autonomous Organisation of Financial Affairs of Comoros (AOFA), licence ALSI-202508056-FI2, and one issued by the Tobique Gaming Commission, licence number 0000002.

1. General betting conditions

Level Up Casino aims to provide a clear and fair betting environment. These rules apply to bets placed through the website, mobile services or any other approved channel made available to you. Additional rules may apply to a particular game, market, event, promotion or payment method. Where a specific rule conflicts with a general rule, the specific rule will generally apply to the relevant bet.

You are responsible for reading the rules that apply before placing a bet. Rules may cover the way a market is offered, the information used to settle it, the meaning of particular terms, and the circumstances in which a bet may be cancelled, changed or declared void. If you are uncertain about a market or its conditions, do not place a bet until you understand it.

You must be legally permitted to participate in online gambling in your location.
You must meet the minimum age requirement that applies to online gambling in Australia and provide accurate age and identity information when requested.
You must use an account registered in your own name and must not allow another person to access or use it.
You must comply with all applicable laws, website rules and account requirements.
You must not place bets for another person or allow another person to fund, control or benefit from your account without approval.
You are responsible for reviewing your selections, stake and potential return before confirming a bet.

A bet is normally accepted only when it has been confirmed by the betting system. A selection shown on screen is not necessarily a confirmed bet. If a bet is interrupted, rejected, duplicated or appears incorrectly, check your account history before attempting to place it again. Your account history is the primary record of bets placed through your account, subject to any correction required under these rules.

You should use the website only for its intended purpose and follow any instructions shown during the betting process. Information displayed on the website may be updated, corrected or withdrawn. It is your responsibility to make sure that you are using the current market information and applicable conditions before confirming a bet.

2. Accounts, balances and placing bets

You may be required to create and verify an account before accessing betting services. Information supplied during registration must be complete, accurate and kept up to date. Level Up Casino may request documents or other information to confirm your identity, age, location, payment ownership or source of funds. Betting or withdrawals may be restricted while checks are being completed.

You must protect your login details and notify Level Up Casino if you believe that your account has been accessed without permission. Use a strong, private password and avoid saving it on a shared device. Except where an error is caused by Level Up Casino, activity carried out through your authenticated account may be treated as authorised by you.

Placing a bet

Select the relevant event, game, market or outcome and enter the intended stake.
Review the selection, odds or displayed terms, stake and possible return.
Confirm the bet only when all details are correct.
Wait for confirmation and check the bet in your account history.
Keep your own records if you need to refer to a bet later.

Once accepted, a bet generally cannot be cancelled or changed by the player unless a cancellation option is expressly provided. A request to cancel a bet is not effective until confirmed by the system. You should not assume that a bet has been cancelled merely because you have closed a page, lost an internet connection or contacted support.

Displayed odds, prices, balances and potential returns may be subject to change before confirmation. Technical delays, communication failures, pricing errors and other system issues can affect the information displayed. Where a clear error occurs, the bet may be reviewed and corrected or voided in accordance with the applicable rules and law.

You are responsible for the activity carried out through your account, including checking that your available balance and transaction history appear correct. If you notice an unauthorised transaction or an account error, notify Level Up Casino promptly through the support options available on the website.

3. Results, settlement and cancelled bets

Bets are settled using the official result or other recognised information source specified for the relevant market. Settlement may take place after an event has ended or after all information needed to determine the outcome becomes available. A result may be amended if the original result was incorrect, incomplete or later changed by the relevant authority.

If an event is abandoned, postponed, suspended or otherwise affected, the applicable market rules will determine whether bets remain valid, are carried forward or are voided. Different rules may apply to different markets on the same event. A bet on a completed part of an event may remain valid even if the overall event does not finish, where the outcome can be determined under the relevant conditions.

A bet may be declared void if it was accepted in error, placed after a market should have closed, affected by a material technical fault, or associated with prohibited conduct. Where a bet is voided, the stake will generally be returned unless a different outcome is required by the applicable market rules or law.

Settlement principles

The rules for the specific market take priority over general settlement guidance.
The result used for settlement may differ from an unofficial live score or commentary feed.
The timing of an event, including extra time or tie-break procedures, is determined by the market conditions.
Dead heats, abandoned events, non-runners and rule changes are handled under the conditions shown for the relevant market.
Where an obvious error affects odds or settlement, the account may be adjusted to reflect the correct position.

You should check your settled bets and account balance regularly. If you believe a bet has been settled incorrectly, raise the issue promptly and provide the bet reference, event details and reason for your concern. Reviews may require reference to the market rules, official results and system records.

Where an event or market cannot be settled reliably, Level Up Casino may delay settlement while relevant information is checked. A delay does not by itself mean that a bet has been cancelled or that a particular outcome will be paid.

4. Payments, promotions and account restrictions

Deposits and withdrawals must be made using payment methods that are permitted for your account and, where required, held in your name. You must not use a payment method without the permission of its owner. Verification, anti-money laundering checks and payment provider procedures may affect the availability or timing of transactions.

Any promotional offer, bonus, free bet or enhanced market is subject to its own advertised terms. Those terms may include eligibility requirements, qualifying bets, expiry conditions, minimum or maximum stakes, wagering requirements and restrictions on withdrawals. If a promotion is not available to you, is used incorrectly or is affected by an error, it may be removed or adjusted in line with its terms.

Level Up Casino may suspend betting, limit account functionality, delay a withdrawal or request further information where this is necessary for security, responsible gambling, identity verification, fraud prevention, payment review or legal compliance. Any action will be handled in accordance with applicable requirements and the relevant account terms.

You must not use the website for unlawful activity, fraud, money laundering, market manipulation, bonus abuse or any other conduct that could damage the integrity of the service. You must not use automated software, scraping tools or methods designed to interfere with the website or obtain an unfair advantage.

Do not deposit funds using a payment method that you are not authorised to use.
Do not attempt to conceal the identity of the account holder or the source of funds.
Do not create or operate multiple accounts unless expressly permitted.
Do not exploit technical faults, pricing mistakes or promotional errors.
Do not interfere with the website, betting systems or other players' use of the service.

5. Responsible gambling, complaints and changes

Gambling should be treated as entertainment, not as a way to make money or recover losses. Set a budget before you play and never stake money needed for living expenses. Do not chase losses, gamble while distressed or allow gambling to interfere with work, family, study or other responsibilities.

Set personal deposit, spend or time limits where these tools are available.
Take regular breaks and keep track of how much time and money you are spending.
Avoid gambling when affected by alcohol or other substances.
Do not borrow money or sell possessions to fund gambling.
Seek independent support if gambling is becoming difficult to control.
Use account closure or self-exclusion options if you need a longer break from gambling.

If you have a question or believe a bet, transaction or account decision has been handled incorrectly, contact Level Up Casino through the support options available on the website. Include relevant dates, bet references and a clear explanation of the issue. Complaints are reviewed using available account, payment and system records, and additional information may be requested.

You should keep copies of relevant messages, account records and bet information when raising a concern. Level Up Casino may need reasonable time to investigate matters involving technical records, payment providers, identity checks or official event information. Any outcome will be based on the applicable rules, available evidence and legal requirements.

These Betting Rules may be updated from time to time to reflect changes to the website, products, law, regulatory expectations or operational practices. The current version published on the website applies to future activity from the time it takes effect. You should review the rules regularly and stop using the betting services if you do not accept an update.

If any part of these rules is found to be invalid or unenforceable, the remaining provisions will continue to apply. These rules should be read together with the other applicable website terms. Where there is a conflict between these rules and a mandatory legal requirement, the legal requirement will prevail.