Responsible Gaming

Level Up Casino is committed to supporting a safe, informed and enjoyable gambling experience. Gambling should be treated as entertainment, not as a way to make money or solve financial problems. Take time to understand the risks, set personal limits and only gamble with money you can afford to lose.

Level Up Casino operates under two gaming licences: one issued by the Autonomous Organisation of Financial Affairs of Comoros (AOFA), licence ALSI-202508056-FI2, and one issued by the Tobique Gaming Commission, licence number 0000002.

Gambling should remain entertainment

Gambling involves risk, and there is no guaranteed way to win. Every bet and game outcome is uncertain. Previous wins, losses or results do not determine what will happen next. A winning streak does not mean another win is due, and a loss does not make a win more likely. Avoid systems or strategies that claim to guarantee success.

Before you play, decide how much time and money you are comfortable spending. Consider that your entertainment budget may be lost. Never use money needed for rent, mortgage payments, food, bills, education, savings or other important commitments. Do not borrow money, use credit to chase losses or rely on future income to continue gambling.

At Level Up Casino, responsible gaming information is provided to help players make informed decisions. You remain responsible for deciding whether gambling is suitable for you and for following the limits you set. If gambling is no longer enjoyable, is causing stress or is affecting other parts of your life, stop playing and seek support.

Practical steps for safer play

Set a spending limit before you start and do not increase it while playing.
Set a time limit and take regular breaks away from gambling.
Keep gambling separate from essential household spending.
Do not gamble when you are upset, tired, under the influence of alcohol or drugs, or trying to escape problems.
Keep records of deposits, wagers and losses so you have a realistic view of your activity.
Avoid chasing losses by increasing stakes or continuing for longer than planned.
Do not gamble to celebrate, relieve boredom or recover money lost on another occasion.
Talk openly with someone you trust if you feel your gambling is becoming difficult to control.

It can also help to decide in advance what you will do when your limit is reached. Logging out, leaving the device, taking a walk or moving to another activity can make it easier to stop. Gambling should not interfere with sleep, work, study, relationships or other interests.

Recognising signs of gambling harm

Gambling harm can develop gradually, and it can affect anyone. It may involve financial difficulties, stress, anxiety, relationship problems, reduced performance at work or study, or less time for family and other activities. You do not need to wait until a serious problem develops before taking action.

Consider taking a break and seeking support if you notice that you are gambling more often, spending more than planned or thinking about gambling throughout the day. Other warning signs may include hiding gambling activity, feeling restless when trying to stop, borrowing money, selling belongings, missing bills, arguing with people close to you or returning to try to win back losses.

You regularly exceed the budget or time limit you set.
You feel unable to stop or cut back, even when you want to.
You increase your bets to experience the same excitement.
You chase losses or gamble with money intended for essentials.
You hide deposits, withdrawals, sessions or losses from others.
Gambling is affecting your sleep, mood, relationships, work or study.
You feel guilt, shame, anxiety or distress after gambling.
You have thought about borrowing money or taking financial risks to continue playing.

If any of these signs sound familiar, stop gambling as soon as possible. Consider using account restrictions or self-exclusion, and speak with a qualified gambling counsellor or an Australian support service. Asking for help is a practical step and is not a sign of failure.

Family members, friends and colleagues can also be affected by gambling harm. If someone close to you is worried about your gambling, listen to their concerns and consider discussing the situation with an independent support service. You can seek advice even if you are not sure that you have a gambling problem.

Tools and account options

Safer gambling tools can help you maintain control of your activity. Depending on the options available through your account, you may be able to set deposit, spending, wagering or session limits. A limit should be selected before gambling and set at an amount that is affordable within your personal circumstances.

You may also be able to request a temporary break, restrict access to your account or choose self-exclusion for a longer period. Self-exclusion is designed for players who want to prevent themselves from gambling for a specified period or until they are ready to review their situation. Read the applicable information carefully before confirming a restriction, as changes may not take effect immediately and some restrictions may not be reversible during the selected period.

If you are concerned about your gambling, contact the available player support team through the website or your account area and ask about the responsible gaming options available to you. Do not open another account or use another person’s account to bypass a restriction. Accounts must only be used by the registered account holder, and providing access to another person may create further risks.

Account security and personal control

Keep your login details private and never allow another person to gamble through your account.
Review your account activity and payment history regularly.
Do not create additional accounts to avoid limits, exclusions or safer play settings.
Update your personal information when required so account controls can operate properly.
If someone else has access to your device or account, change your password and take steps to secure your account.
Ask for a break immediately if you feel that gambling is becoming difficult to manage.

Responsible gaming tools are intended to support informed choices, but they are not a substitute for professional advice. If you are experiencing gambling harm, use the tools available and seek assistance from a qualified service. Setting a limit is most effective when you treat it as a firm boundary rather than a target to increase.

Getting help in Australia

Free and confidential help may be available through gambling support services in your state or territory. These services can provide information, counselling and practical guidance for people who gamble, as well as family members, friends and other affected people. You can seek help even if you are unsure whether your gambling meets a formal definition of harm.

You may also wish to speak with your general practitioner, a mental health professional, a financial counsellor or a trusted person. A healthcare professional can help with stress, anxiety, depression or other issues that may be connected with gambling. A financial counsellor can help you understand your financial position and consider appropriate next steps.

When contacting a support service, explain what has been happening, how often you gamble, whether you are chasing losses and whether gambling is affecting your finances or relationships. You can ask about counselling, self-exclusion, budgeting assistance and support for family members. If you are supporting someone else, remember that you can seek advice for yourself as well.

What to do if you need immediate help

If gambling has caused immediate financial, emotional or personal danger, stop gambling and seek urgent assistance through appropriate Australian emergency or crisis services. If you feel unsafe or think you may harm yourself or another person, contact emergency services immediately or go to the nearest hospital emergency department.

Our commitment

Level Up Casino aims to provide clear responsible gaming information and support players who want to take a break, set restrictions or discuss their gambling activity. We may apply account checks, restrictions or other measures where required by applicable laws, regulations or our terms. We encourage players to act early, use the controls available to them and seek independent support whenever gambling stops being enjoyable or manageable.

Gambling is not suitable for everyone. Only adults who are legally permitted to gamble in their location should use gambling services. Never allow children or other unauthorised people to access your account, device or payment methods. By making informed decisions and asking for help early, you can reduce the risk of gambling harm and protect your wellbeing.